DIGITAL SERVICE WITHIN THE CONTEXT OF SERVICES
Digitalization results in new, previously unknown digital services.
- New business models through digital services
- Data are the basis for these services
- New, previously unknown value-added and earning models are possible
The basis for this is the data generated within the framework of logistics, supply chain, marketing and services. The focus of digital services is not only in the classic area of maintenance or machine maintenance, but also in the context of customer support, after sales service or customer help desk. The purpose of all efforts is the development of new business models and value creation structures.