ENSURING PROCESS QUALITY

Summary
  • Only those who think in processes can optimise the Value stream
  • Process Analysis can now be done digitally (Process Mining) and software-controlled tools reduce the analysis effort
  • Problem diagnosis and implementation measures require both experience and key figures to measure change

Changes in the competitive situation, weakening sales markets and a stagnating or declining economy are always drivers for process optimisation. Short-term cost-cutting initiatives really only have a short-term effect. More decisive is the ability to ensure new and more optimal customer processes and their repeatability. Only this creates lasting competitive advantages and an edge in a highly competitive environment.

As-is Analysis and a Potential Analysis - the Pre-requisite for Process Optimisation

The prerequisite for any change is first of all the understanding of all those involved as to why changes are necessary right now and to this extent. The use of tools for data analysis - the keyword is process mining for the analysis of process flows - supports process optimisation. The ERP software used in the company, its databases and database entries are used to extract data, which then represent the processes through special software with partly AI approaches. Depending on the question, data is extracted from the ERP systems, which makes it possible to answer a wide range of questions. Waiting times, number of cancellations, returns, secondary activities in the process flow, process detours and much more can be displayed. These representations help to immediately recognize which potentials for process optimisation are possible through graphic processing.

 

Putting Together the Right Team - Designing Winning Teams!

A machine tool, a vehicle or a service that is built, created or provided as a service from mediocre components will never become a top notch product. Therefore, it is critical to carefully assemble a team for process re-organisation. The composition of a winning team is often a balancing act between a strong personality who leads the team, represents it to the outside world, holds it together internally and motivates it. On the other hand, the project team needs a sufficiently large number of employees who have the courage to address changes, ask questions and want to try out new things. An important success factor for a process optimisation project is therefore the selection of the project leader and the project team members. The composition of the team can also be extended with external specialists in order to reduce best practice and bias due to company affiliation.

 

Why Choose Process Management ?

Haven't companies been pursuing the goal of being as optimal and efficient as possible for many years? Aren't managers and those in charge always communicating that the costs for production, services and logistics in their own area of responsibility are already so low that there is no more room for manoeuvre and nothing left to improve? Haven't all the reserves for efficiency increases already been used up by countless projects? Many questions that could quickly be answered with a "yes". But before answers are given hastily, we help our clients to take a second look at reality:

 

From the experience of many projects with the goal of process optimisation and improvement of process quality, we recommend a procedure model with 5 phases:

  1. Ramp up phase
  2. Analysis phase of the actual state and potentials
  3. Redesign phase
  4. Implementation phase
  5. Success measurement phase

Within these phases, different tasks have to be carried out, analyses have to be conducted, coordination has to be achieved, whilst change management has to be designed for the implementation phase. In view of the effects of the changes at the workplaces, our experience shows that this is an important building block for the acceptance of the optimisations.

It should not be forgotten that there may be adjustments to the I.T. systems, especially the ERP software, possibly the merchandise management software and the optimisation of master data. Including this in a process optimisation project is a necessary secondary-project to ensure process quality through I.T. process support.

In many projects with the task of improving the competitiveness of the company, the business unit or the department, we have been able to gather extensive experience over the years, which we incorporate daily into our projects with customers. This has led to an increasingly sophisticated process model with which we can reduce the risks of failure enormously or even eliminate it completely.

 

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