Challenges
Initial situation
A leading global technology provider for passenger information systems faced the strategic challenge of company-wide ERP standardization across four European markets. The heterogeneous IT landscapes in Germany, Switzerland, Poland, and Sweden required a coordinated change management strategy with precise project management across national and cultural boundaries.
Solution
Strategic approach
The multi-year transformation was orchestrated through structured, cross-border project management. As the lead consulting firm, we coordinated the complex implementation through systematic stakeholder integration: Over 120 moderated working sessions with local users ensured culturally specific adaptation while maintaining group-wide standards.
The focus was on the strategic harmonization of diverse business processes and the development of a unified yet market-flexible ERP architecture. Particular attention was paid to the integration of complex procurement processes, which required a differentiated approach due to regulatory differences between countries.
Quantified successes
Systematic process optimization achieved significant efficiency improvements:
- 15% Slimming of business processes through cross-border standardization
- 20% Reduction processing times in critical procurement management
- 100% Sustainable ROI generation through operational excellence across all locations
Strategic success factors
The project's success was based on the intelligent balance between global standardization and local market adaptation. The intensive involvement of over 120 stakeholders in structured working sessions created organizational acceptance and enabled sustainable change.
This case study demonstrates the complexity of international ERP rollouts and how methodical project management ensures sustainable business success even in the most demanding multi-country implementations.
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